The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs
by Jim Kalbach,Michael Tanamachi,Michael Tanamachi
ISBN 13: 9781933820682
Format: Paperback (320 pages) Publisher: Two Waves Books Published: 01 Apr 2020
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Customer Experience visualisieren und verstehen: Durch Journeys, Service Blueprints und Diagramme zu einer erfolgreichen Kundenausrichtung
by Jim Kalbach,Jens Olaf Koch
ISBN 13: 9783960091738
Format: Perfect Paperback Publisher: Dpunkt.Verlag GmbH Published: 02 Dec 2021